Requests and scope
Submitting a request starts review. It does not schedule work, create an agreement, or guarantee service. Work begins only after scope, schedule, and any required approval or payment are confirmed.
Terms
Plain-language service terms.
These notes explain how Perqline Solutions handles requests, support plans, payments, and access at a high level. They are not legal advice and should be reviewed before a broad paid launch.
Payments and billing
Support plan checkout is handled through Stripe. Perqline does not store card numbers. Recurring billing, cancellation, refunds, and partial refunds should be reviewed before a broad paid launch.
Separate costs
Parts, hardware, software licenses, subscriptions, third-party fees, onsite work, large projects, custom builds, and out-of-scope work are separate unless included in writing.
Availability
Support is scheduled by appointment. Urgent requests or requests for service on the same calendar day are not guaranteed.
Customer responsibilities
Customers are responsible for their own backups, data, account access, license ownership, and vendor terms unless a written scope says otherwise.
Credentials and access
Do not submit passwords, recovery codes, payment details, or private credentials through public forms. Remote access or device management requires authorization and setup review.