Refund and cancellation policy
Payment, cancellation, and refund expectations.
This policy explains how Perqline handles support-plan changes, managed website commitments, activation fees, completed work, and charge reviews.
This policy is provided by Perqline Solutions LLC under the Perqline Solutions brand.
Last updated August 6, 2026
Plan changes and cancellations
Contact Perqline at [email protected] or (928) 577-1871 before the next billing date when possible. Cancellation timing may depend on the service agreement and current billing period. Perqline confirms the effective date, covered computers, billing status, and any remaining commitment directly.
Business and Managed Care commitments
Business Care and Managed Care include a 12-month service commitment regardless of billing cadence. Review the Support Terms before requesting a change or cancellation.
Managed website plan commitments
Essential Website, Growth Website, and Market Website each include initial development and therefore use an initial 12-month service term with either monthly or annual billing. Annual billing is prepaid. Monthly billing spreads the service term across monthly payments. Cancellation, renewal, site availability, license, and transfer details follow the accepted website agreement.
Activation fees
An initial monthly Remote Care enrollment has one $100 account activation fee regardless of the number of computers selected. A computer enrolled after the original signup has a separate future $100 enrollment event; that future event is not billed during original signup. Monthly Business Care and monthly Managed Care have a $100 activation fee per covered computer. Annual Remote Care, Business Care, and Managed Care have no activation fee. Completed activation and setup work may not be refundable unless Perqline agrees otherwise in writing.
Billing and records
Perqline sends customer-specific billing instructions only after review and approval. This website does not collect card or bank details. Invoices, receipts, billing-authorization requests, and payment notifications may be sent directly to the customer. Applicable billing and refund records are maintained through approved business systems.
Completed work and third-party costs
Completed labor, custom work, hardware, software, subscriptions, provider charges, special-order items, and other completed or committed costs may not be refundable unless stated otherwise in writing.
Duplicate or incorrect charges
Contact Perqline if a charge appears duplicated or incorrect. Perqline reviews the payment, work status, and available billing records before responding. If Perqline approves an electronic refund, it is handled through the applicable payment method; timing may depend on the original transaction and financial institution.
Project-specific terms
A written quote, invoice, signed agreement, or project-specific terms may replace or add to this general policy for that work.