Support terms
Support plan coverage and expectations.
Plain-language terms for activation, coverage, setup, scheduling, and separate costs.
These terms are provided by Perqline Solutions LLC under the Perqline Solutions brand.
Last updated July 26, 2026
Activation
Support becomes active only after Perqline reviews the enrollment, confirms any applicable agreement, confirms billing, and completes required setup. An initial monthly Remote Care enrollment includes one $100 account activation fee, regardless of the number of computers selected. A computer enrolled after the original signup has a separate future $100 enrollment event. Monthly Business Care and monthly Managed Care have a $100 activation fee per covered computer. Annual Remote Care, Business Care, and Managed Care have no activation fee.
Billing workflow
Choose monthly or annual billing when requesting a plan. Perqline confirms the plan, covered devices, protected users, optional products, software licenses, activation fee, and agreement before preparing billing. Perqline sends customer-specific billing instructions only after review and approval. This website does not collect card or bank details. Applicable taxes may be added when required.
Billing messages and records
Invoices, receipts, authorization requests, and payment notifications may be sent directly to the customer. Applicable billing records are maintained through approved business systems. Payment alone does not mean required support tools are installed or service is active.
Coverage
Plan pricing is per covered computer. Each selected quantity represents one separately enrolled computer. Coverage does not automatically extend to other computers in a home or business.
Commitment
Business Care and Managed Care include a 12-month service commitment regardless of billing cadence. Monthly billing pays month by month during the commitment. Annual billing prepays 12 months.
Scheduling
A submitted request begins review and does not itself establish service timing, approval, or device access.
Support tools
Selected plans require approved remote support, monitoring, update, or protection software on covered computers. Perqline explains the tools and obtains customer authorization before installation. Coverage may be limited until setup is complete.
Backup protection
Managed Computer Backup is included for each eligible covered computer at the capacity published for its plan. Microsoft 365 Backup and Google Workspace Backup are separate optional products reviewed before billing is prepared. Neither optional product is preselected, and each uses its own protected-user quantity. No backup service guarantees that every file can be restored.
Separate costs
Hardware, parts, replacement computers, software licenses, subscriptions, onsite work, physical data recovery, major migrations, Website Development, larger projects, and out-of-scope work are separate unless included in writing.
Remote Care scope
Remote Care includes eligible remote support for the enrolled computer under the published scope and reasonable-use requirements. It does not include unlimited onsite work, hardware labor, data recovery, major migrations, projects, or support for uncovered computers.
Changes and cancellations
Contact Perqline at [email protected] or (928) 577-1871 to request a plan change or cancellation. Timing may depend on the service agreement and current billing period. Perqline confirms the effective date, covered computers, billing status, and any remaining commitment directly.