Clear help for the computer you depend on.

Yes. An eligible bench or arranged drop-off diagnostic begins with a free initial assessment. For onsite service, the diagnostic product is free, but the onsite appointment is billed at the applicable rate from arrival. Repair labor, parts, data recovery, and additional work are not included unless stated and approved.

No. The initial diagnostic product is free, but an onsite appointment is billed at the applicable residential or business service rate from arrival. Published residential onsite service is $99 for up to 60 minutes in the core service area, with a one-hour minimum.

Perqline does not advertise a public walk-in storefront. Bench work and device handoffs are arranged directly by appointment after the request is reviewed.

Possibly, by appointment. Submit the residential intake first so Perqline can review the device, issue, diagnostic fit, handoff details, and current availability. Do not arrive without a confirmed arrangement.

Yes, when the computer starts, can connect securely, and the issue is suitable for remote work. Residential remote support is $79 for up to 60 minutes by appointment. Physical setup, offline devices, hardware work, and some network problems may need onsite or arranged drop-off service.

OS Reload Lite is a $119 clean factory reset or supported operating-system reinstall without preserving existing files. It includes the supported reset or reinstall, bloatware removal, updates, required supported drivers, browser installation, basic security and account setup, and a final operational check.

OS Reload Full is $189 and includes everything in OS Reload Lite plus backup and restoration of up to 250 GB of readable user data, basic profile and folder restoration, reasonably recoverable browser bookmarks, basic customer-owned application reinstall, and final data and startup verification.

No. Its data-transfer scope applies only when the source drive and user data are readable. Deleted, corrupted, encrypted, or failing-drive recovery is separate, and some files or application settings may not be transferable. A healthy destination drive may also be required.

Virus Clean Lite is $79 for lighter infections on a computer that still starts and remains reasonably usable, such as adware, browser hijackers, suspicious pop-ups, or unwanted extensions. Virus Clean Full is $139 for persistent malware, repeated infections, affected profiles, or supported deeper repair and validation work. A diagnostic determines the appropriate scope.

No. Malware cleanup cannot be guaranteed in every case and is not a forensic or identity-theft investigation. If reliable remediation requires deeper repair or an operating-system reload, Perqline stops and recommends the appropriate approved service instead of stacking the full cleanup and reload prices.

Yes. New Computer Setup is $89 for one supported computer and includes initial setup, updates, a user account and browser, basic customer-owned applications, bloatware removal, basic security and usability settings, and a final startup check. New Computer Setup Full with data is $169 when up to 250 GB of readable user data also needs to be transferred.

Yes, when the source data is readable. New Computer Setup Full includes up to 250 GB of basic readable-data transfer, and Standalone Data Transfer is $119 for up to 250 GB between supported storage devices. Deleted, damaged, encrypted, corrupted, or physically failing data requires a different evaluation, and destination storage is separate.

Perqline can provide a free initial data-recovery evaluation and may recommend a $149 Tier 1 or $299 Tier 2 supported logical-recovery attempt. Recovery is never guaranteed. Physically damaged, mechanically failed, clicking, grinding, or non-detecting media is referred to a specialist rather than repeatedly scanned.

No, unless a written service description or quote explicitly says otherwise. Parts, replacement hardware, destination drives, devices, licenses, paid applications, subscriptions, specialist services, shipping, taxes, and extended-area travel are normally separate.

No. Managed Antivirus is a per-device security service, not a technical-support membership. It includes the stated license, installation, initial configuration and scan, basic policy, and license management. Remote Care separately includes managed protection for each approved covered device.

Remote Care includes unlimited eligible remote-support appointments for each purchased covered device, subject to appointment availability, reasonable use, service scope, and the published terms. It is not unlimited onsite work, project work, support for unregistered devices, parts, or specialist service.

No. Managed Computer Backup is a separate optional product available during support-plan checkout when its Stripe price is configured. Its quantity follows the number of covered computers. Microsoft 365 Backup and Google Workspace Backup are also independent options with their own protected-user quantities.

No. Backup Setup is one-time labor to configure an approved customer-owned backup destination or workflow. Managed Computer Backup is a separately approved ongoing per-device service with its own capacity, provider, pricing, monitoring, and restore boundaries.

There is no automatic incremental stopwatch billing. Perqline stops, explains the findings, and asks for approval before moving to a flat-rate service, follow-up appointment, written quote, or larger project scope.

No. Residential pricing is for personal devices, home technology, and primarily single-user home-office setups. Business-owned equipment, shared users, office networks, line-of-business applications, managed equipment, or work that can interrupt operations uses business pricing or a written quote.

Never submit passwords, PINs, remote-access credentials, product keys, payment-card information, private keys, one-time codes, account recovery codes, Social Security numbers, full financial account details, or unnecessary medical or financial information. Any necessary access is arranged separately after review.