What to do before allowing remote access to your computer

What this means

Remote support can be helpful, but access should be intentional. Perqline Remote Support uses clear consent and customer-provided session information.

What to do

1. Confirm you are speaking with the support provider you contacted.
2. Ask what they need to look at before they connect.
3. Keep the session visible while work is being done.
4. Never share banking passwords, personal passwords, or one-time codes.
5. Close the remote tool or end the session when finished.

Common mistakes

• Giving access codes to an unexpected caller
• Walking away from the computer during a session
• Sharing banking passwords or one-time codes during support

What to do next

• If you are already working with Perqline, go to perqline.com/remote.
• Read the session ID and one-time password only to your Perqline technician.
• Ask before approving any unfamiliar prompt.

When to ask for help

• Someone you do not know asked for remote access.
• You approved remote access and now feel unsure.
• You need help checking what was installed.