Passwords & Account SafetyStart here4 min read
What to do when a message asks for a verification code
Learn why one-time codes should stay private and how scammers use them to enter accounts.
Reviewed 2026-07-11 • Intended for Anyone who uses online accounts
Key warning
Never share a verification code with someone who calls, texts, emails, or messages you.
What this means
A verification code is a temporary key to your account. A scammer may already know your password and only needs the code to finish signing in.
What to do
- Pause if a message or caller asks for a code.
- Ask yourself whether you were signing in at that exact moment.
- Do not approve sign-in prompts you did not start.
- Use the official app or website to check your account.
- Change your password from a known-safe device if you shared a code.
Common mistakes
- Reading codes to someone on the phone
- Typing a code into a page opened from a suspicious message
- Approving a sign-in prompt you did not request
What to do next
- Do not share the code.
- Close the message and sign in through the official app or website.
- Turn on stronger account protection when available.
When to ask for help
- You shared a code with someone.
- You see sign-ins you do not recognize.
- You cannot get back into the account.
Need help with this?
Perqline Solutions helps home users and small businesses with remote support, device cleanup, Wi-Fi, account safety basics, and digital systems.