Passwords & Account SafetyPractical checklist6 min read
What to do if you think an account was hacked
A practical checklist for getting control of an account after suspicious activity.
Reviewed 2026-07-11 • Intended for Anyone who thinks an account is compromised
Key warning
Account recovery settings matter. Check email, phone, backup codes, and signed-in devices.
What this means
Regaining access is only part of recovery. You also need to make sure the attacker did not leave another way back in.
What to do
- Change the password from a known-safe device.
- Turn on multi-factor authentication.
- Review recovery email and phone settings.
- Sign out of unknown devices.
- Check for forwarding rules, unfamiliar apps, or changed profile details.
Common mistakes
- Changing only the password but leaving recovery settings changed
- Ignoring forwarded email rules
- Using the same infected or untrusted device to recover everything
What to do next
- Secure the email account first when possible.
- Change reused passwords on other services.
- Tell contacts if the account sent scam messages.
When to ask for help
- You cannot sign in.
- Money or business data is involved.
- You need help checking recovery settings and devices.
Need help with this?
Perqline Solutions helps home users and small businesses with remote support, device cleanup, Wi-Fi, account safety basics, and digital systems.