How Perqline support access and setup should work

What this means

A remote support session should feel clear and consent-based. Some support plans may use approved support tools, but setup should be explained first.

What to do

1. Start remote support only when you are already speaking with Perqline Solutions.
2. Use the Remote Support page at perqline.com/remote.
3. Read only the RustDesk ID and one-time password shown on your screen.
4. Wait for the technician to tell you when to approve the connection.
5. Close RustDesk or end the session when finished unless a support plan setup says otherwise.

Common mistakes

• Starting remote support from a random pop-up
• Leaving a remote tool open after a session
• Giving codes to someone who did not identify themselves clearly

What to do next

• Call or request help before starting remote support.
• Do not share access codes with unknown callers.
• Ask questions if a prompt or request feels unclear.

When to ask for help

• You received a remote access request you did not expect.
• You are not sure whether a support tool is legitimate.
• You want help setting up support tools on a covered device.